PENYUSUNAN BALANCED SCORECARD SEBAGAI PENGUKURAN KINERJA  PADA PMI TULUNGAGUNG

Ignatius Novianto  Hariwibowo; Katharina Nindita  Kurniahardi

doi:10.32524/jamc.v8i2.1105

Authors

Ignatius Novianto Hariwibowo Universitas Atma Jaya Yogyakarta
Katharina Nindita Kurniahardi Universitas Atma Jaya Yogyakarta

DOI:

https://doi.org/10.32524/jamc.v8i2.1105

Abstract

The purpose of this service is to help formulate performance measurement tools using the Balanced Scorecard (BSC) at the Indonesian Red Cross (PMI) Tulungagung. Creating quality public services is a challenge for nonprofit organizations today. PMI is one of the non-profit organizations formed by the Government of Indonesia to receive demands to improve public services amid existing limitations. Therefore, the formulation of the direction of the strategic work plan is needed to achieve the objectives of PMI Tulungagung. The formulation of the strategic performance plan is prepared with the BSC approach at PMI Tulungagung. The results of this service are key performance indicators that can be applied by PMI. Then, in this PMI, the financial perspective is a basic perspective that supports internal learning and processes to achieve service satisfaction.

References

Agarwal, S., Kant, R., & Shankar, R. (2022). Exploring sustainability Balanced Scorecard for performance evaluation of humanitarian organizations. Cleaner Logistics and Supply Chain, 3, 100026. https://doi.org/10.1016/j.clscn.2021.100026

Anggraini, A. M., Sari, R. M., & Fristiani, N. (2020). Implementasi Metode Balanced Scorecard Sebagai Tolok Ukur Pengukuran Kinerja Pada Organisasi Sektor Publik. JCA (JURNAL CENDEKIA AKUNTANSI), 1(2), 58. https://doi.org/10.32503/akuntansi.v1i2.1399

Anjomshoae, A., Hassan, A., Kunz, N., Wong, K. Y., & de Leeuw, S. (2017). Toward A Dynamic Balanced Scorecard Model For Humanitarian Relief Organizations’ Performance Management. Journal of Humanitarian Logistics and Supply Chain Management, 7(2), 194–218. https://doi.org/10.1108/JHLSCM-01-2017-0001

Arvidson, M., & Lyon, F. (2014). Social Impact Measurement and Non-profit Organisations: Compliance, Resistance, and Promotion. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 25(4), 869–886. https://doi.org/10.1007/s11266-013-9373-6

Beer, H. A., & Micheli, P. (2017). How performance measurement influences stakeholders in not-for-profit organizations. International Journal of Operations & Production Management, 37(9), 1164–1184. https://doi.org/10.1108/IJOPM-08-2015-0481

Dimitropoulos, P., Kosmas, I., & Douvis, I. (2017). Implementing the Balanced Scorecard in a local government sport organization. International Journal of Productivity and Performance Management, 66(3), 362–379. https://doi.org/10.1108/IJPPM-11-2015-0167

Agarwal, S., Kant, R., & Shankar, R. (2022). Exploring sustainability Balanced Scorecard for performance evaluation of humanitarian organizations. Cleaner Logistics and Supply Chain, 3, 100026. https://doi.org/10.1016/j.clscn.2021.100026

Anggraini, A. M., Sari, R. M., & Fristiani, N. (2020). Implementasi Metode Balanced Scorecard Sebagai Tolok Ukur Pengukuran Kinerja Pada Organisasi Sektor Publik. JCA (JURNAL CENDEKIA AKUNTANSI), 1(2), 58. https://doi.org/10.32503/akuntansi.v1i2.1399

Anjomshoae, A., Hassan, A., Kunz, N., Wong, K. Y., & de Leeuw, S. (2017). Toward A Dynamic Balanced Scorecard Model For Humanitarian Relief Organizations’ Performance Management. Journal of Humanitarian Logistics and Supply Chain Management, 7(2), 194–218. https://doi.org/10.1108/JHLSCM-01-2017-0001

Arvidson, M., & Lyon, F. (2014). Social Impact Measurement and Non-profit Organisations: Compliance, Resistance, and Promotion. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 25(4), 869–886. https://doi.org/10.1007/s11266-013-9373-6

Beer, H. A., & Micheli, P. (2017). How performance measurement influences stakeholders in not-for-profit organizations. International Journal of Operations & Production Management, 37(9), 1164–1184. https://doi.org/10.1108/IJOPM-08-2015-0481

Dimitropoulos, P., Kosmas, I., & Douvis, I. (2017). Implementing the Balanced Scorecard in a local government sport organization. International Journal of Productivity and Performance Management, 66(3), 362–379. https://doi.org/10.1108/IJPPM-11-2015-0167

Erawan, I. (2019). Implementation of Balanced Scorecard in Indonesian Government Institutions: A Systematic Literature Review. Journal of Public Administration Studies, 4(2), 64–71. https://doi.org/10.21776/ub.jpas.2019.004.02.4

Khomba, J. K. (2015). Conceptualisation of the Balanced Scorecard (BSC) model. International Journal of Commerce and Management, 25(4), 424–441. https://doi.org/10.1108/IJCoMA-12-2012-0077

Khusnul Rifani, S., & Ezni Balqiah, T. (2021). Analisis Pengaruh Dinamisme Lingkungan dan Faktor Manajerial Terhadap Perencanaan Strategis dalam Upaya Meningkatkan Kinerja Organisasi Non-Profit dengan Pendekatan Balanced Scorecard. JEBA (Journal of Economics and Business Aseanomics), 6(1), 1–29. https://doi.org/10.33476/j.e.b.a.v6i1.1923

Pegi, A. L. (2019). Analisis SWOT Palang Merah Indonesia (PMI) dalam Melakukan Pengurangan Risiko Bencana di Kota Padang. JESS (Journal of Education on Social Science), 3(2), 14. https://doi.org/10.24036/jess/vol3-iss2/186

Retnowati, V. N., Sudarwati, S., & Istiqomah, I. (2019). Analisis Kinerja Karyawan Palang Merah Indonesia (PMI) Kota Surakarta. JURNAL ILMIAH EDUNOMIKA, 3(02). https://doi.org/10.29040/jie.v3i02.515

Setyawan, D. (2018). Pendekatan Balance Scorecard Untuk Pengukuran Kinerja Pada Dinas Kesehatan Kabupaten Bondowoso. BISMA, 12(2), 158. https://doi.org/10.19184/bisma.v12i2.7879

https://doi.org/10.19184/bisma.v12i2.7879

Slamet, S., & Esha, M. I. (2022). Performance Measurement Of Public Service Agency In Higher Education Institutions: A Balanced-Scorecard Model Approach. ULUL ALBAB Jurnal Studi Islam, 23(1), 156–185. https://doi.org/10.18860/ua.v23i1.15559

Yuksel, H., & Coskun, A. (2013). Strategy Focused Schools: An Implementation of the Balanced Scorecard in Provision of Educational Services. Procedia - Social and Behavioral Sciences, 106, 2450–2459. https://doi.org/10.1016/j.sbspro.2013.12.282